Accessories

Items purchased in-store may be returned or exchanged within seven (7) days from purchase date, provided they are in their original packaging and accompanied by the original proof of purchase.

Online purchases may be refunded or exchanged within seven (7) days from purchase date, provided they are in their original packaging and accompanied by proof of purchase. Items can be returned to any Chattels & More store.

Furniture Orders

Full-priced furniture items purchased in-store may be canceled within 24 hours of order placement and before delivery for a full refund.

Online furniture purchases can only be refunded or returned at the time of delivery. Returns may be in the form of a refund, credit note or exchange.

Exclusions

The following items are not eligible for return or exchange:
• Custom-made (Special Order) items
• Discounted or "As-Is" items
• Purchases made using store credit
• Items that have been installed or delivered
• Products falling under hygiene regulations, including mattresses, pillows, bed linen, etc
• Special categories such as fresh flower

Refunds & Exchanges

Refunds will be issued as store credit, valid for six (6) months, redeemable at any Chattels & More store or online.

Exchanges can only be made for items of equal or greater value than the original purchase.

A redelivery or collection fee of AED 300 will apply.

Gift Vouchers & Account Credit

Gift vouchers and account credit can be redeemed at any Chattels & More store or online.

Gift vouchers and account credit cannot be exchanged for cash.

Manufacturing Defects

If a manufacturing defect is confirmed, the item will be repaired or replaced (in that order).

If repair or replacement is not feasible, a cash refund may be considered at the company"s discretion.

Storage Policy

Free storage is available for up to 60 days, only for orders placed in-store.

After 60 days, a monthly storage fee of 5% of the order value will apply for a maximum of two (2) additional months.

If the order remains uncollected after this period, it will be canceled and returned to inventory, with all applicable charges deducted from the refund amount.

Warranty

Furniture items are covered by a one-year warranty against manufacturing defects.

Accessories, soft furnishings, and items made from natural materials with inherent variations are not considered defective.

The warranty is valid only in the country of purchase and does not cover normal wear and tear.